iPhone Repairs & Spares LTD – Repair Form – Tel: 01634 405 662

PLEASE COMPLETE FORM USING BLOCK CAPITALS.

How did you hear about us?
Date sent in:
CONTACT INFORMATION
Company:
First Name:
Last Name:
Address:
Post Code:
Email Address:
Phone Number:
Preferred Contact Method: Email AddressPhone Number
DEVICE INFORMATION
Model:
Serial/IMEI Number:
Network Provider:
Password/Code:
PROBLEM DESCRIPTION
Please provide a detailed problem description. Error numbers and Error descriptions are extremely helpful in determining the problem. If possible, please include detailed step by step instructions to replicate the problem. Please also include any passcodes.
ADDITIONAL ITEMS SHIPPED WITH YOUR APPLE DEVICE
We DO NOT require any additional items with your unit. However, on some occasions we may ask you to send in additional equipment to test. If so, please tell us what else was sent with your device.
Spare BatteryEarphonesSIM CardOriginal BoxiPhone Protective CaseCharger + Lead
Additional Items not listed above
WARRANTY AND LIABILITY STATEMENTS
Please check each statement below confirming that you agree to the terms and conditions set forth for any repairs performed by iPhone Repairs & Spares LTD
I understand that any remaining warranties on my device may be invalidated when iPhone Repairs & Spares LTD undertake any inspection or repair work. I understand I am responsible for checking with the manufacturer if any repair work undertaken by iPhone Repairs & Spares LTD may invalidate any warranty.I understand iPhone Repairs & Spares LTD is not responsible for any software or data lost on my device. I am responsible for backing up the data on the device prior to shipping the unit to iPhone Repairs & Spares LTD for repair.I understand iPhone Repairs & Spares LTD is not responsible for any damage caused to my device during shipping to AND from our workshop. I understand that iPhone Repairs & Spares LTD will insure my device during return shipment.I understand iPhone Repairs & Spares LTD charges an inspection fee of £20.00 inc VAT. The inspection fee is automatically absorbed into the final repair cost once I have given go ahead for the repair. If I decline repair I must pay the inspection fee.I agree that if after 3 months I have not paid or collected my device after I have been contacted regarding my repair, iPhone Repairs & Spares LTD will recycle my device to recover costs.I understand that my repair warranty with iPhone Repairs & Spares LTD will be void if I take my repaired device to another repair company or If I open and attempt to repair my device.I understand that iPhone Repairs & Spares LTD are not responsible for any device that may become disabled due to pass code or iCloud locks after the repair is completed.I understand that if my device has a bent/dented frame/chassis/housing, iPhone Repairs & Spares LTD will not be able to warranty any screen repair due to excess pressure that may be present when new screen has been fitted. We will call you to discuss if we are unable to warranty a repair.

Our workshop address to send to:

     iPhone Repairs & Spares LTD
     Admirals Offices
     The Historic Dockyard
     Chatham
     Kent
     ME4 4TZ

We only ask for payment once the repair is completed. We accept the following payment methods:

VISA/Debit Cards/MasterCard/AMEX, BACS. Paying by credit card will incur a surcharge.

Return insured delivery is £10.00 on all repairs and is fully insured up to a maximum of £500.00. We use Interlink & Royal Mail as our chosen courier service, ensuring a fast, fully trackable service.

iOS 7 and onwards devices Important note:

iOS 7 and onwards has an Activation Lock feature, which means the Apple device will be locked to a customer’s iCloud account.
This means it’s important that the iCloud account is removed from your iPhone or iPad running before sending it to us for a repair. We will not be able to test any repairs carried out to devices which are linked to an iCloud account.
The good news is, removing iCloud is easy. Before sending your device to us, just follow these simple steps:

  • Make sure your device is switched on

  • Settings > iCloud > Delete Account

  • Enter your Apple ID password

  • Finally, select ‘Turn Off’

Alternatively, click here to visit Apple to learn how to remove iCloud